1and1.com web hosting review – you get what you pay for with the low price web hosting from 1&1.

1and1.com web hosting review

I went with 1&1 web hosting and was sorely disgusted with their lies and lack of customer help.



I had heard from a few of my friends that there was a lot of money to be made on the Internet but one needed to have a website to get started.  I figured I would start a blog about my life and experiences.  I’m sure there are other people out there with similar interests in the game plan was to put Google ad sense on the website and make money off of advertising.

I was leafing through a computer-related magazine and I came upon an ad for this web hosting company called 1&1 Web Hosting.  Their ad showed some really great prices for beginning hosting accounts and they had more features that other more premium web hosting companies like GoDaddy.com charge much more for.

So I signed up with 1and1.com and set about to get my website started.  The problem was I didn’t know anything about WordPress, Linux and setting up a database.  When I originally talked to the sales staff at 1&1 Web Hosting they told me that this was a easy thing to do and that millions of people signed up through them to host their own websites including elderly grandmas – that’s exactly what they said.

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So I signed up because of their low price and the fact that they said it was so easy to set up a website with their hosting programs.  They also told me that they had 24 seven customer support.  Their ads that I see nowadays also say that.  But when I could not figure out how to set up the WordPress on my website or their servers at 1and1, I had to call their toll-free customer support.

I was then told by their customer support that they cannot help people in setting up WordPress or similar blogging programs and databases.  I couldn’t believe what I was hearing.  First they tell you that it’s easy to set up WordPress, then they tell you that they are there for you 24 hours a day, seven days a week if you need help with anything, and then when you finally have a question for them they tell you that they cannot answer it.

I ended up having to hire someone for a considerable amount of money,  which now made it so that the cost of hosting my website through 1and1.com and their web hosting was now actually much higher then their leading competitor GoDaddy.com ( which I have now found out that most people go with because of their reliability and their better customer support).  So the original deal of the low priced web hosting through 1&1 was actually not a deal at all.

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In this case, I found that you really do get what you pay for.  Apparently I paid for the cheapest web hosting service out there and that’s what I got – a bare-bones, cheap web host that lied to me and told me that setting up my site would be so easy my grandmother could do it.  Then when I contacted their customer support I found out that they couldn’t help me either.  I quickly ended up switching to a better web hosting company.

I am now with GoDaddy.com and I have only had to call their customer support a few times, but I’ll tell you this –  the customer support at GoDaddy.com is far more helpful and knowledgeable than the customer support ever was at 1&1.  At times I wish I had never gone to 1and1.com, but if I hadn’t I would never learn what bad web hosting was at how frustrating it can be.

If you are looking for a good web hosting company be sure and read online reviews like this one so that you don’t end up with a bad website hosting company like 1and1.com.



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8 Comments

  • John Carpenter says:

    I haqd problems with 1&1 web hosting also, but my problems were more confined to billing issues. They seemed to always screw up my monthly billing. The errors always favored them and it usually amounted to double or triple billing. Then I would have to make numerous phone calls to get it corrected. If you use 1&1 be sure and check EVERY monthly statement else you WILL pay too much – way too much! I ended up switching to another web hosting service where I now have zero billing issues.

    John Carpenter
    San Francisco, California
    Previous 1&1 web hosting customer

  • Aimee says:

    I have an idea for a great website that will blow away Facebook. What would be the best website hosting company out there? I need unlimited traffic and bandwidth and low cost. Any recommendations?

  • Denny says:

    I use Godaddy too and haven’t had a problem with them in the three years I’ve been using them. Great pricing and great uptime.

  • Garen says:

    Actually both 1and1 and GoDaddy are both sub-par web hosting services. GoDaddy has alright support but their speed is quite slow, and at times unsecure. I know what you mean on 1and1’s customer support is pretty bad. It seems to be yes we will help you, just give us your money. Once you give them your money its like sorry bud can’t help ya.

    Its good that you lef 1and1 though!

    Garen

  • Coffee Kid says:

    We appreciate you another good article regarding 1and1.com web hosting review – you get what you pay for with this low price web hosting company. They absolutely suck – I used 1and1 and it was a nightmare there.

  • Fran says:

    Epic – 1&1 web hosting sucks. I used them and they have horrible customer service.

  • Pro 1&1 says:

    I’ve been a 1 and 1 customer for a few years. I agree that their service is not great, and also they’re technologically a bit behind (non-current versions of PHP and Python, for instance). I also agree that you get what you pay for, and that for more money, a more up-to-date service could be had.

    However, I disagree with the main point of your criticism, that for $5/mo the hosting company should provide consulting on how to install wordpress. There are many, many tutorials on this sort of topic, and as you discovered, many consultants willing to do it for a fee.

    Seriously, 1&1’s margin on your $5/mo is probably a couple of bucks. If they gave you an hour’s support, it would cost them a year’s worth of hosting fees. That would be crazy.

    My site runs on 1&1. I’ve had to do all the wiki/CMS administration myself, but it runs fine, it’s reasonably fast, and it’s very, very cheap. I’m pleased.

  • Pete R. says:

    Just go with GoDaddy – they have great service and their prices aren’t bad.

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