My son received an AirHogs Hawk Eye RC helicopter as a Christmas gift that I was so looking forward to using it with him. Soon after using it we found the remote controlled helicopter to clearly be defective. Then the experience I had with the company and their customer service was awful — please avoid them and don’t buy Air Hogs brand products.
The item that we had the problem with was an AirHogs Hawk Eye remote control helicopter. Once we opened the package and added the required batteries it was ready to charge and then fly. It flew for about an hour then it required a charge. After this charge the helicopter refused to respond to the controller.
We followed the confusing directions for the Hawk eye r/c helicopter on the Air Hogs website to ensure that the charge was being accomplished correctly, but the item still refused to respond or do anything but fly out of control. Batteries were repeatedly replaced and we followed the guidelines scrupulously. Nothing worked and it was getting highly frustrating.
This specific Air Hogs helicopter is supposed to records pictures to a file, and it does do that, but that’s it. It neither flies correctly nor responds to the controller. It instead flies completely out of control and in my opinion is actually dangerous. What if it were to fly into someone unexpectedly?
We have no idea what is defective (controller or helicopter), but we’ve tried other Air Hogs controllers to no avail.
I have four times telephoned the Air Hogs Customer Service looking for some answers or help but never got through to an operator, each time after 45 minutes of waiting (on January 10, 2010). This is just absolutely ridiculous and unacceptable. Clearly this Air Hogs Hawk Eye remote controlled helicopter is not working like it is supposed to and is dangerous to use or fly in its current state.
This whole thing is frustrating to me and upsetting to my son whom really was looking forward to using the helicopter like it is supposed to work – taking pictures while flying. The Customer Service department isn’t designed to respond and is non existant.
Folks—avoid this Air Hogs r/c helicopter company.
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