Car Max Las Vegas review and complaint – they sold me a lemon with lots of problems.

Car Max Las Vegas review and complaint

I got ripped off and lied to by the staff of CarMax. They sold me a lemon and told me it was a cream puff!



I bought a Honda Accord from the CarMax here in Las Vegas Nevada and it turned out to be a complete nightmare.

CarMax West Sahara – Las Vegas NV
6755 West Sahara Avenue
Las Vegas, NV 89146
(702) 227-7135
(866) 702-9985

I don’t make a lot of money and this recession has been really tough on my family and me. My previous car finally died on me and I needed a replacement. I decided instead of going to the usual car dealerships to go and give CarMax a try. I saw their ads in the local newspapers and on TV stating how they have the best deals on cars and that’s what lured me in.

They seemed nice and the car looked good. It was an older Honda Accord with higher mileage then what most people would buy, but as I already stated I don’t have a whole lot of money to play with and I needed a dependable vehicle to get me to and from work. I have a dependent family member that needs lots of care also and dialysis weekly and so I have to have a car to get me where we need to go and be reliable.

That is why I went with the Honda Accord from CarMax. The staff told me it was fully checked out and that there was nothing wrong with it. Another told me it was a cream puff that was a local trade in from an elderly couple – who wouldn’t want a creampuff car? so I bought the car and drove it home. About a week later the check engine light came on and the wheels started making a squealing noise.

I took the car in to CarMax to have it checked out. they told me that squealing noise from the wheels was probably from recently replaced brake pads and that ceramic brake pads can make this noise. They also said the check engine light just needed to be reset. So I left the Car Max and went on my way.



Later that week I was driving and the squealing noise changed to a grinding noise. It was very loud and noticeable and it only happened when I pressed the brakes on the car. The front right wheel sounded like it was skidding every time I pressed the brakes. Plus the check engine light came on and steam started to come out from under the hood. I pulled over to the side of the road and turned off the car because the temperature gauge shot up into the red area.

I had AAA come and tow my car to a nearby mechanic that I had used over the years. I wanted him to check out the car because I didn’t trust CarMax anymore. he put the car on his lift and fully checked it out and told me the people at CarMax flat out lied to me and sold me a lemon.

The right rotor was all torn up and the brake pads were completely gone. There never were any ceramic brake pads on the car like the staff at CarMax said. The squealing noise I was hearing was that the brake pads were completely worn and needed to be replaced. I don’t know why Carmax couldn’t have seen this. The mechanic told me the head gasket was blown and that the carwas going to need some serious engine work.

He said there was no way the mechanics or staff over at Carmax could have ever even looked at this car let alone give it a clean bill of health and sell it to someone and say it was a cream puff. he said there was so much wrong with this car that my best bet was to get an attorney or contact the Nevada state Attorney General’s Office and lodge a formal complaint for unfair and deceptive business practices.

CarMax refuses to fix the car and says I bought it without a warranty AS/IS. Don’t go to this CarMax here in Las Vegas. The staff is a bunch of liars. They will tell you whatever you want to hear to make you buy the car and these cars are not inspected or repaired prior to putting them out for sale. Also, a friend of mine pulled a Carfax and we found out the original claim that the car was a cream puff traded in by a local elderly couple was a complete lie. The car was from Louisiana and had previously been a rental car!

Avoid CarMax. They took my hard earned money, lied to me and left me with a bad and unreliable car needing thousands of dollars of repairs. I don’t make a lot of money and have to get my mother to dialysis regularly and needed a dependable car. Now I don’t know what I am going to do thanks to the thieves and liars at CarMax!



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