This is a complaint regarding Hydroxatone.
I saw a compelling ad for Hydroxatone on the internet. Since it gives a 30-day free trial period I figured I would give it a try. I began using it as soon as I received it, looking forward to the awesome results they advertise. No results in a week, no results in 2 weeks, no results in 3 weeks, so I called & emailed them (11/29/10) to let them know that I had not experienced any of the advertised results and I did not want them to send me any more of the product or charge me for the product.
12/2/10 they took $69.95 from my account (I had used a debit card). I wrote & reiterated the fact that I had told them I did not want a product that didn’t work & did not want to be billed for a product that didn’t work & I didn’t want, yet they had taken $69.95 from my account. I demanded that my money be returned to me.
12/13/10 I received a message from them stating that they would refund my money as soon as they received the unused product & they were sorry for any inconvenience.
1/11/11 I sent another email asking where my refund was since I had returned the unused product exactly as they had specified. 1/18/11 I sent another email to them after talking with my bank to see if Hydroxatone had refunded my money yet. Instead of refunding me, they were attempting to remove another $69.95 from my account while I was on the phone with my bank! I had already had to put a hold on my card, but when I found this out I had to completely stop my card & get a new one.
In my email to them on 1/18/11 I told them I knew that they were attempting to remove more money from my account & that my bank was also aware of it. I again told them to refund my money & added that they are unethical, reprehensible, and behaving fraudulently.
On 1/21/11 they claimed that I was already refunded! I wrote back & told them that I had not been refunded & reiterated that my bank knew what was going on. On 1/26/11 they said I hadn’t been refunded because I didn’t send enough of the product back! I wrote back the same day to let them know that I had returned the unused portion exactly as they had told me to do & I still wanted my money back.
On 2/4/11 I received the following message: “I do apologized for the inconvenience and frustration that you may have incurred. However , as an employee of this company, I must protect it when we are accused of scamming or false advertising. When someone places an order, we specifically tell them, that they will receive a 30 day risk-free trial. Which means, whomever orders the product can try it free for 30 days, with no risk or obligation to buy it. That is also clearly stated on the invoice. It’s to protect you (the consumer) and our company.
Once again thank you for your time and support. If you have any further questions please feel free to contact us and any one of our representatives will be happy to assist you.”
To which I replied, on the same day: “Then where is my refund? And why did you continue to attempt to take money from my account when I had told you I did not want the product because it didn’t work (before the month trial period was over) AND after I had already returned the product?!!!
If the company was really as honest as you claim, then why have your people done such rotten, dishonest things? GIVE ME MY REFUND! If I don’t receive it within a week, you will be reported for behaving fraudulently and very dishonestly. I have been more than patient with you people and given you MANY chances to return my money. No more. Either I get my money within a week or you are being reported.”
It is now 2/11/11 and I am reporting them everywhere I can think of! Besides you guys & the BBB, who else should I report them to? Please HELP! They also caused me an overdraft charge because they took my money out of my account when they claimed they would not. So even though I have “only” insisted that they give me back the $69.95, they actually owe me another $24 for the overdraft fee!