I bought a Hyundai Sonata back in 2009 for my wife. I unfortunately ended up buying it from Keffer Hyundai here in Charlotte, NC.
9010 E Independence Blvd
Matthews, NC 28105-4506
People I’ve complained to there and gotten the run around and lied to from:
Mr. Jim Keffer, Dewayne Moser
At the time when I bought it they had a sales promotion going on where they were offering free tires for life – this meant that if you ever needed your tires on the car you bought from Keffer Hyundai they would replace them for free.
I ended up paying just a little bit over invoice for the car (about $250 over the invoice price) and so I had a pretty good deal. I was glad that I earlier had checked the invoice pricing online through Edmunds.com because the sales staff at Keffer Hyundai tried to lie to me about the invoice prices numerous times. I think they have made up sheets of falsely inflated invoice prices to show customers to try and take advantage of customers that want the “invoice price.”
From the pressure that they applied when we were buying the vehicle are murmured as being a very shady operation, but my wife wanted the car and we finally agreed upon a price that was about $250 above the invoice price that was listed on Edmunds.com for the car. Along with that price I also got the free tires for life contract. This promised brand new tire replacements for as long as we drove the car.
Well, its almost 2 years later and the car needs the tires replaced and the staff at Keffer Hyundai is refusing to honor their agreement and signed contract that guarantees free tires for life. Instead they want me to pay $200 or so per tire plus mounting and balancing fees and labor! This is definite fraud in my book – they are not honoring what they agreed to in writing when I bought the car.
If you aren’t going to fulfill a promise than don’t promise it and especially don’t put it in writing or in a contract. I am going to file a complaint with the Better Business Bureau and the state Attorney general’s office. Maybe they can get Keffer Hyundai to honor their promise and written contract for the free tires for life.
All I’ve had since I bought this car from Keffer Hyundai is bad service, lies, etc… I am not happy with the service at Keffer Hyundai nor the lies and I will never buy another car there again. Their sales and service staff is managed by a bunch of jerks and liars. Do not take your car their for service and especially do not buy a car from them. They will lie to you about everything from invoice pricing to anything you can think of.