Leslies Pool Review – knowledgeable employees, but their service is too slow

Leslies Pool has slow service and messy store fronts

 

My wife and I just moved into a new house this past summer. It had a pool and I had never owned one before. I needed some instruction as to how to take care of it so I looked online to see what pool stores were in town. Surely they could help me.

Surprisingly there was only one in town, and it was Leslies Pool. I gave them a call and spoke with a young man. I started asking him some questions as to how to get this pool up and running, as well as how to maintain it. He seemed very knowledgeable. He did a great job giving some instructions as to what I need to do to get things up and running.

Of course I needed to buy some chemicals, so I headed down to the store to see what exactly I needed. The place was packed when I got there. We were in the middle of a heat wave, and it was pretty obvious everyone wanted to use their pools.

I noticed they seemed a bit understaffed. There were close to 35 people in the store needing assistance, but only two employees working. A younger guy who looked to be in his early 20’s and a middle aged woman who appeared to be about 35. The phone was ringing off the hook, and the whole place seemed to be in complete chaos.

I walked around a little bit while I waited for one of them to help me find what I needed. The store didn’t look to be in the greatest condition either. There were pool toys in the aisles, have opened boxes of chemicals waiting to be stocked, and buckets of chlorine blocking my way through the store. It looked like they needed a lot more help than just two employees.

 

 

 

After waiting for about 40 minutes I spoke with the middle aged woman about what I needed. I explained I had just spoken the guy over there on the phone earlier and asked if she could help set me up with all the chemicals I needed. She seemed annoyed to be helping me, and walked me around the store picking up everything I needed.

After picking up all the chemicals she rang me up at the counter. The counter was a mess just like the rest of the store. There were empty boxes, and half open parts scattering the counter. I had to clear a space just to put my stuff down. I was shocked at how much this stuff costs. I spent over $200 on just pool chemicals to get my pool going. That is absurd in my opinion. I had no idea this stuff costs so much.

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I took the chemicals back to my house and used them. Within a few days my water started to clear up. I followed their instructions on how vacuum and clear up all the junk in there as well. Everything the people at Leslies Pool had told me had worked very well. I just wish I didn’t have to spend an hour in there to get help picking my chemicals.

I don’t want to necessarily blame on the employees in the store. They seemed be getting overworked during this busy time with no help in site. I would say this is more of a problem with upper management not giving them the tools they need to run a successful store.


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