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Steak and Shake Review – great food and terrible service at Steak N Shake

Steak N Shake Restaurant Review and Complaint
I went to Steak N Shake and they had horrible service

Recently I visited the local Steak ‘n Shake with my girlfriend for a late dinner. We arrive at about nine o’clock to find that the place was moderately busy. There was no line at the hostess podium, but about two thirds of the restaurant was full of customers.

We quickly approached the hostess stand so we could be seated. We both hadn’t ate all day, and were anxious to sit down. However, we found ourselves standing at the front of the restaurant for about ten minutes without even an employee acknowledging we were there. I turned to my girlfriend and said this “This is ridiculous, let’s find somewhere else to eat.” However, she had her heart set on a steak burger, and encouraged us to wait a few more minutes. We we’re assigned a table shortly after, but greeted very rudely by the hostess.

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Having our minds made up about what we wanted to get before we even got there, we we’re ready to order immediately. However, it took our waitress an eternity to come and take our order. After sitting for roughly another fifteen minutes, we placed our order of two steak burgers, two milkshakes, and waters to go with our meal.




Normally when you go out to eat, your drinks arrive shortly after the order is placed, and before the food arrives. However, we received everything all at once. We ordered shakes to help curb our hunger while we waited for our food, but that plan surely back fired.

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After all of the waiting our food arrived hot and fresh. Our steak burgers, and milkshakes were delicious, and made exactly how we ordered them. However I wish we didn’t have to wait over an hour to receive our food. The wait staff  could have also been much friendlier.

I find myself often craving another steak burger from Steak ‘n Shake, but I always find myself thinking back to this bad experience I had at that restaurant. I simply can’t take two hours out of my day to sit down and grab a burger, and a shake. Maybe next time I will just call ahead, and get my order to-go.

One thought on “Steak and Shake Review – great food and terrible service at Steak N Shake

  1. 9:00 is usually the busiest time of day for steak n shake in general. That restaurant in all is a great place to eat, but sometimes when they pick up newer staff that may happen. Granted I’ve had my fair share of bad experiences from simply getting a wrongly mixed milkshake to having to wait almost 2 hours (that was during the dinner rush though). The best times to go are before 6:00pm and after 10:00pm for dinner. I’m not much of a breakfast eater there but my favorite meal is the Chicken Fingers meal with two sides of Cheese sauce and a Double Chocolate Fudge milkshake :3 Been a customer for 3 years and I’m still a happy customer ^^

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