I went to Wal-Mart about a few weeks ago to get a battery for my watch. I have a Bulova watch and apparently the battery died in it. I knew this was the case because his happened before and it’s obvious with a watch like this when it stops it means the battery’s dead. It’s not a winding watch or an automatic watch.
The lady behind the watch and jewelry counter and her helper at Wal-Mart said that they couldn’t or move the backing of my watch to replace the battery. They weren’t allowed to do that with any other watches than those that they carry and sell there. I guess that store policy.
But she did offer to let me use their tools to remove the pressure backing on my watch so I could replace the batteries in it. It took a little while to figure out which of the tools that they had (they had quite a few different tools to choose from) would work best to remove the casing on my watch.
After I found the right one I thought it was actually quite easy to remove the backing. I took the battery out and we found the matching battery there. They wanted $5 for each battery. I later found out that this was exuberantly expensive because you can buy a packet of 20 of these batteries from reputable businesses on line for $5 with free shipping.
Obviously Wal-Mart is making a serious markup on these batteries, but that’s not my main concern here. The problem I had was that after I left Wal-Mart with a working battery it was only a week or so before my watch stopped working again. The battery had gone dead in about seven days.
These watch batteries are supposed to last several years not one week! what this means is Wal-Mart was selling old watch batteries that had lost their charge and then charging top dollar for them. I took my watch back to Wal-Mart and they would not give me a replacement battery or refund my money.
They said there was no way for them to know if that was the watch that I put the battery in and if that was the battery that they sold me. Whatever happened to Wal-Mart’s 100% guarantee that they claim in all their ads and on TV. Wal-Mart sells old watch batteries that have lost their charge and sells them at huge markups. If I can get 20 of these same watch batteries for just a few dollars I’m sure Wal-Mart by buying in massive bulk quantities gets the same batteries for probably five cents each or less.
Wal-Mart could easily have afforded to replace my dead battery or credit me the $5 back that I spent on the defective battery at their store. They didn’t care. I even asked about their 100% guarantee and they said that doesn’t apply to watch batteries. You can be assured I will not be going back to Wal-Mart for watch batteries ever again.